Because most Kai Scott Legacy pieces are handmade and many are created specifically for each customer, policies are designed to protect both the buyer and the artist.

Custom & Personalized Items

• Customized or personalized items are exchange only.

• Custom orders are generally not eligible for return or refund.

• If there is any concern with your order, customers are encouraged to reach out. I am committed to working toward a fair and reasonable solution whenever possible.

Cancellations

• Custom orders cannot be canceled once the creation process has begun.

• Standard (non-custom) orders may be canceled only if production or shipping has not started.

Eligible Returns

If an item qualifies for return:

• The buyer is responsible for return shipping costs.

• Items must be returned in original condition and packaging.

• Shipping charges are non-refundable.

Returns sent without prior contact may not be accepted.

Each Kai Scott Legacy creation is handcrafted or individually finished. Because of this:

• Slight variations in color, pattern, wood grain, paint detail, or finish are natural and part of handmade artistry.

• Colors may appear slightly different depending on individual screen or device settings.

These small differences make every piece uniquely yours.

Processing Time

Processing time refers to how long it takes to create and prepare your order before shipment.

Because items are handmade, processing times can vary by product. However, processing time is general 5-7 days. Estimated production timelines are listed within each item description.

Typical order flow:

1. Order placed

2. Creation & preparation

3. Shipping notification sent

4. Package enters carrier transit

Shipping Carriers

Kai Scott Legacy primarily ships using:

• USPS

• UPS

A tracking number will be provided once your order ships so you can monitor delivery progress.

Estimated Delivery Times

Shipping times are estimates provided by the carrier and begin after your order ships.

Typical estimates:

• Domestic U.S.: 3–7 business days

• UPS Ground: varies by distance

• International orders: carrier and customs dependent

Please note:

• Carrier delays, weather events, holidays, or high-volume seasons may affect delivery times.

• Kai Scott Legacy cannot guarantee arrival dates once packages are in carrier possession.

Lost, Delayed, or Damaged Packages

Once a package has been handed to USPS or UPS, shipping is under carrier control.

If an issue occurs:

• Customers should first contact the carrier using the tracking number.

• Please also reach out to Kai Scott Legacy so I can assist when possible.

Kai Scott Legacy is honored to offer FREE shipping on all qualifying United States orders of $65 or more before taxes. There is no item limit for this offer. Whether your order contains a single statement piece or a carefully gathered collection of adornments, free shipping will be automatically applied once the qualifying subtotal is reached.

This offer also extends to custom orders crafted uniquely for you. Please note that custom creations are generally non-refundable due to their personalized nature.

All existing Kai Scott Legacy policies regarding refunds, returns, exchanges, and cancellations remain fully in effect and will be applied appropriately based on the item(s) concerned.

International orders are not included in this promotion at this time.

If you have any questions regarding shipping, custom requests, or your order, please feel welcome to reach out. Kai Scott Legacy is always honored to assist you.

Kai Scott Legacy items are thoughtfully prepared before shipment. Understanding delivery timing helps set accurate expectations.

Step 1: Check the processing time listed on the product page.
(This is the time needed to create and prepare your order.)

Step 2: Add the shipping transit estimate provided by the carrier.

Example:
5–7 day processing + 3–5 day shipping
= approximately 8–12 business days total delivery time

Tracking information is always provided once your order ships so you can follow its journey.

Customers are strongly encouraged to carefully review their shipping address before completing checkout.

• Kai Scott Legacy is not responsible for orders shipped to incorrect addresses provided by the buyer.

• Refunds or replacements will not be issued for address errors.

• If a package is returned due to an incorrect address, reshipping fees will apply. This includes orders that were originally free shipping.

During holidays and high-volume seasons, both production and carrier transit times may be extended.

Customers are encouraged to place orders early to allow adequate time for creation, shipping, and delivery.

Buyers are responsible for any customs fees, import duties, taxes, or delays imposed by their country.

Kai Scott Legacy cannot predict or control international customs processing times or charges.

If your order arrives damaged, please reach out within 3–5 days of delivery so the issue can be reviewed and resolved promptly.

To assist with resolution, please include clear photos of:

• The item received

• Original packaging

• Shipping label

These details allow Kai Scott Legacy to protect customers while ensuring claims are handled fairly and efficiently.

Packages refused by the buyer are treated as returned orders.

Original shipping costs are non-refundable, and additional shipping fees may apply if reshipment is requested.

Kai Scott Legacy jewelry is designed as adornment, not as toys.

For safety:

• Adult supervision is strongly recommended for children wearing jewelry.

• Jewelry should be removed before sleeping, bathing, or active play.

• Jewelry should never be worn without supervision by young children.

Safety and care help preserve both the piece and the wearer.

By accessing this website or purchasing from this shop, you agree to the following Terms of Service. These terms exist to create a clear, respectful experience for both customers and creator.

1. Acceptance of Terms

By visiting this website, creating an account, or placing an order, you agree to be bound by these Terms of Service, Store Policies, Shipping Policies, and Privacy Policy.

If you do not agree with these terms, please refrain from using this website or purchasing from Kai Scott Legacy.

2. Handmade Nature of Products

Kai Scott Legacy specializes in handmade, small-batch, and custom-created items.

Customers acknowledge that:

• Items may contain slight variations in color, texture, engraving, paint detail, bead placement, or finish.

• Natural materials such as wood, beads, stones, and fibers may vary in appearance.

• Product photos represent style and design but may not be identical to the item received.

These variations are part of handcrafted artistry and are not considered defects.

3. Product Information & Accuracy

Every effort is made to ensure descriptions, pricing, images, and availability are accurate.

However, Kai Scott Legacy reserves the right to:

• Correct errors or inaccuracies

• Update product information

• Modify pricing or availability without prior notice

Orders affected by inventory errors may be canceled and refunded if necessary.

4. Orders & Payment

Orders are processed after successful payment authorization.

Kai Scott Legacy reserves the right to:

• Refuse or cancel orders suspected of fraud

• Cancel orders due to inventory limitations or listing errors

• Request additional verification when needed

Customers agree to provide accurate billing and shipping information at checkout.

5. Custom & Personalized Orders

Custom or personalized items are created specifically for the customer.

• Custom orders cannot be canceled once production has begun.

• Customized items are generally non-refundable.

• Exchanges may be offered at the discretion of Kai Scott Legacy.

Customers are encouraged to communicate any concerns so reasonable solutions can be explored.

6. Returns & Exchanges

Return eligibility is governed by the Store Policies.

In general:

• Approved returns require prior contact.

• Buyers are responsible for return shipping costs unless an error occurred on the part of Kai Scott Legacy.

• Items must be returned unused and in original condition.

Unauthorized returns may not be accepted.

7. Shipping & Delivery

Kai Scott Legacy ships primarily using USPS and UPS.

Customers understand:

• Processing time and shipping time are separate.

• Delivery dates are estimates, not guarantees.

• Kai Scott Legacy is not responsible for delays caused by carriers, weather events, customs processing, or high-volume shipping periods.

Tracking information is provided once orders ship.

8. Shipping Address Responsibility

Customers are responsible for ensuring shipping information is correct at checkout.

Kai Scott Legacy is not responsible for:

• Incorrect addresses entered by the customer

• Packages delivered to the address provided

• Lost packages due to address errors

Refunds or replacements will not be issued for incorrect address submissions.

9. International Orders & Customs

International buyers are responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Delivery delays caused by customs authorities

Kai Scott Legacy cannot predict or control international customs processing.

10. Lost, Delayed, or Damaged Shipments

Once an order is transferred to the shipping carrier, responsibility for transit lies with the carrier.

Customers agree to:

• Contact the carrier first regarding delivery issues

• Provide documentation if damage claims are submitted

Kai Scott Legacy will assist when possible but cannot guarantee carrier outcomes.

11. Jewelry Safety & Product Use

Kai Scott Legacy jewelry is decorative adornment and not intended as toys.

Customers agree to:

• Supervise children wearing jewelry

• Remove jewelry before sleeping, bathing, or physical activity

• Use products responsibly

Kai Scott Legacy is not liable for misuse of products after delivery.

12. Intellectual Property

All content on this website, including:

• Designs

• Product names

• Logos

• Images

• Written descriptions

• Branding elements

are the intellectual property of Kai Scott Legacy and may not be copied, reproduced, distributed, or used without written permission.

13. User Accounts

Customers are responsible for maintaining the confidentiality of their account information.

Kai Scott Legacy is not liable for unauthorized account access resulting from shared or unsecured login credentials.

14. Limitation of Liability

To the fullest extent permitted by law, Kai Scott Legacy shall not be liable for:

• Indirect or incidental damages

• Shipping delays outside business control

• Customs delays or fees

• Losses resulting from misuse of products

Purchases are made at the customer’s discretion and acceptance of these terms.

15. Policy Updates

Kai Scott Legacy reserves the right to update or modify policies, pricing, or website content at any time without prior notice.

The most current version of these Terms of Service will always be available on this page.

16. Contact Information

Questions regarding these Terms of Service may be directed through the Contact page.

Kai Scott Legacy values clear communication and respectful customer relationships.

Kai Scott Legacy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit this website, create an account, or make a purchase.

By using this website, you agree to the practices described below.

1. Information We Collect

When you interact with Kai Scott Legacy, certain information may be collected to provide services and improve your shopping experience.

Information You Provide

This may include:

• Name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Account login information

• Order details and purchase history

• Messages sent through contact forms or customer service

This information is voluntarily provided when placing orders, creating accounts, subscribing to communications, or contacting Kai Scott Legacy.

Information Collected Automatically

When visiting the website, certain technical information may be collected automatically, such as:

• IP address

• Browser and device information

• Pages visited

• Time spent on the website

• Referral sources

This information helps improve website performance and overall customer experience.

2. How Your Information Is Used

Information collected may be used to:

• Process and fulfill orders

• Provide customer service and support

• Send order confirmations and shipping updates

• Improve website functionality and shopping experience

• Communicate important shop updates

• Send marketing emails only when you opt in

Kai Scott Legacy uses customer information solely to operate and grow the business responsibly.

3. Payment Information

All payments are processed through secure third-party payment providers.

Kai Scott Legacy:

• Does not store full credit card numbers

• Does not directly process payment details

Payment providers securely handle financial transactions using encrypted systems.

4. Sharing of Information

Kai Scott Legacy does not sell, rent, or trade customer personal information.

Information may be shared only when necessary to operate the business, including:

• Payment processors

• Shipping carriers (such as USPS or UPS)

• Website hosting services

• Email marketing providers

• Legal authorities when required by law

Only the minimum information required to perform services is shared.

5. Email Communications & Marketing

If you create an account or subscribe to communications, you may receive:

• Order updates

• Shipping notifications

• Shop announcements

• New collection releases

• Promotional communications

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

Transactional emails related to purchases will still be sent as needed.

6. Cookies & Tracking Technologies

This website may use cookies and similar technologies to:

• Remember user preferences

• Maintain login sessions

• Analyze website traffic

• Improve shopping functionality

You may disable cookies through your browser settings, though some features of the website may not function properly.

7. Data Retention

Customer information is retained only as long as necessary to:

• Complete transactions

• Maintain business and tax records

• Provide customer service

• Meet legal obligations

Information is securely stored and periodically reviewed.

8. Data Security

Kai Scott Legacy takes reasonable steps to protect personal information through:

• Secure website platforms

• Encrypted payment processing

• Restricted access to customer information

While no online system can guarantee absolute security, every reasonable effort is made to safeguard your data.

9. Third-Party Links

This website may contain links to external websites or social media platforms.

Kai Scott Legacy is not responsible for the privacy practices or content of third-party websites once you leave this site.

10. Children’s Privacy

Kai Scott Legacy does not knowingly collect personal information from children under the age of 13.

Purchases and account creation must be completed by a parent or legal guardian.

11. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal data where legally permitted

Requests may be submitted through the Contact page.

12. Consent to Communications

By creating an account, placing an order, or subscribing to communications from Kai Scott Legacy, you consent to receive transactional communications related to your purchase, including:

• Order confirmations

• Shipping updates

• Account notifications

• Customer service responses

Marketing emails are sent only when you voluntarily subscribe. You may unsubscribe at any time.

Opting out of marketing communications does not prevent delivery of necessary order-related messages.

13. Data Protection & International Privacy Standards

Kai Scott Legacy strives to respect customer privacy worldwide and follows widely recognized privacy principles reflected in regulations such as:

• General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

Requests regarding personal data may be submitted through the Contact page and will be addressed within a reasonable timeframe.

14. Analytics & Advertising Transparency

Kai Scott Legacy may use analytics tools and marketing services to understand how visitors interact with the website and to improve customer experience.

These tools may collect non-identifying information such as:

• Website usage patterns

• Pages viewed

• Device or browser type

• General geographic region

This information is used only for business improvement and responsible marketing.

Kai Scott Legacy does not sell personal customer data.

15. Policy Updates

Kai Scott Legacy reserves the right to update this Privacy Policy as business practices, legal requirements, or website functionality evolve.

The most current version will always appear on this page.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please reach out through the Contact page.

Our Commitment to Your Trust

Kai Scott Legacy values relationship over transaction. Personal information is collected only when necessary to serve customers with care, transparency, and respect.

Your information exists to support your experience, never to exploit it.